Roadbike holiday with quality guarantee

The quality management Q-MTS® specially developed for themed hotels is certified by TÜV Austria cert GmbH, DIN EN ISO 9001:2008.

Q-MTS® is underpinned by internationally implemented methods such as:

  • Self-assessment
  • Mystery e-mails and calls
  • Criteria assessment of the hotel website
  • Criteria assessment on the premises
  • Mystery guest
  • Guest feedback (Holidaycheck)

Adherence to standards of service
The service standards of the “Cross Country Ski Holidays” member companies are regularly checked using the quality management system Q-MTS®, developed by MTS Austria GmbH. This objective assessment establishes the adherence to standards of service.

Constant improvement
Q-MTS® shows up where there is potential for improvement and helps to improve on the service already offered. Q-MTS® facilitates the choice by its information standards, improves trust in the hotel services in resort, and protects from advertising that is not true.